Privacy Policy

Effective Start Date: 1st March 2026

ROLO ("we", "our", "us") is committed to protecting the privacy of riders, drivers, corporate clients and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you access or use our services.

1. Information We Collect

We may collect the following categories of information:

Full name, email address and phone number
Government-issued identification for verification
Driver licence and accreditation details (including airport accreditation where applicable)
Vehicle information and inspection certificates (COI)
Business details for corporate accounts
Payment and billing information
Trip history and GPS location data during active trips
Device data, IP address and usage analytics

2. Identity Verification & Safety

To maintain platform safety, ROLO may require identity verification for both riders and drivers. Verification may include submission of government-issued identification and third-party validation checks. We may cooperate with government and law enforcement agencies where required by law.

3. How We Use Information

To operate and improve the ROLO platform
To verify identities and prevent fraud
To facilitate trip matching and navigation
To process payments and corporate billing
To investigate complaints or safety incidents
To comply with legal and regulatory obligations

4. Location Data

During active trips, real-time location data may be collected to support navigation, safety monitoring and service functionality. Location tracking is limited to operational requirements.

5. Sharing of Information

Information may be shared:

Between riders and drivers to complete bookings
With payment processors for transaction processing
With regulatory authorities where required
With law enforcement agencies under lawful request
With professional service providers assisting operations

6. Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, misuse or disclosure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil operational, regulatory and legal requirements.

8. Cookies & Analytics

Our website may use cookies and analytics tools to enhance user experience and improve service performance. You may disable cookies via your browser settings.

9. International Operations

ROLO operates in Australia and Singapore. Personal data may be processed in multiple jurisdictions in accordance with applicable data protection laws.

10. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of any changes.

12. Contact

For privacy-related inquiries, please contact Rolo support via your driver app